Faq

If you have any question, please refer to this page.
If you cannot find an answer to your question, please feel free to contact us at Support Center.
 

- What is Internet Casino?
- Do I have to make an International call in order to play games?
- Can I open more than one account?
- Can I change my account information?
- Can I delete my account?
- I forgot my password.
- I got disconnected while I was playing a game. (My computer got frozen.)
- Is information regarding money and credit card safe?
- Will my account number and password be kept secure?
- Tell me about privacy protection
- How old do I have to be to play on Casino Wild West?
- Do I have to pay tax on my winnings?
- How do I cash out my winnings?
- How do you pay my winnings?
- How long does it take to receive my winnings?

a* What is Internet Casino?
>> Internet, or Online Casino is the website that you can play Black Jack, Baccarat, Video Poker, Roulette and more of Classical Casino games with free, or you can bet actual money on.

>> After you downloaded the software, you can select from two playing modes.
You can play for free (free game) or play for real (with real money).
When you play for free, you do not need a Credit Card.
If you play for real, you will need to register your Credit Card information.

 
a* Do I have to make an International call in order to play games?
>> No, you do not have to make an International call in order to play a game. Your computer only needs to be connected to the Internet to enjoy games of Casino Wild West. Casino Wild West application software will not change the modem settings of your computer arbitrarily either, so please feel at ease to play our games.
 
a* Can I open more than one account?
>> An individual can open only one account. Please do not open more than one account. Even if you open multiple accounts, you are only eligible to receive the bonus when you opened the first account. 
 
a* Can I change my account information?
>> Please contact our support desk to notify us your account number, password, and all of registered information (including Email address, registered address, "secret word" and its answer) as well as the field that you wish to make a change clearly. 
 
a* Can I delete my account?
>> Please contact our Support Center to notify us in order to delete your account.
 
a* I forgot my password.
>> Please contact our Support Center with your secret word and its answer which you registered in order to open an account. We will notify you after we retrieved your password.
 
a* I got disconnected while I was playing a game. (My computer got frozen.)
>> Please remember that if the connection got disconnected after you started the game and before that game was finished, the bet you made during this time will not be returned.
Please contact our Support Center if you got disconnected or your computer got frozen while you were playing a game.
We will investigate your play history and if we determine that connection was cut not because of your cheating or intention, we will return the same amount of money in your account that you used to bet at that time disconnection occurred .

*Note
In order to investigate your play history, we will need the following:
- Your account number
- Name of a game you were playing when the disconnection occurred
- Date and time that disconnection occurred
Please be ready with above information and contact us. 
 
 
a* Is information regarding money and credit card safe?
>> We are using 128-bit SSL (Secure Socket Layer) that encrypt and protect the data sent to our casino against disclosure to third party.

 
a* Will my account number and password be kept secure?
>> Not only an account number and a password, private information regaring our customer is kept secure at our Casino. Casino Wild West is also obtained license officially by Government of Dominica and conducted under the strict monitoring of Government Gaming Committee. Please feel at ease and enjoy our Casino games.
 
a* Tell me about privacy protection
>> At Casino Wild West, we will never disclose privacy information of an individual to other players. We also will never use such information for advertising campaign or any other purposes and assign the same to third party. Please feel at ease and enjoy our Casino games.
 
a* How old do I have to be to play on Casino Wild West?
>> A person under 18 cannot play at our Casino.
It is also illegal for a person under 18 to play on casino games with real money, he or she cannot receive winnings. 

a* Do I have to pay tax on my winnings?
>> It depends on where you live. Casino Wild West is under no authority to report any amount that any player should win. Please be advised that it is your responsibility to declare your tax.  
 
a* How do I cash out my winnings?
>> Click the "Withdraw" button and enter the amount you wish to cash out.
>> When you cash out, you will receive the reference number. Please write it down and keep it for your future reference. 

a* How do you pay my winnings?
>> Your requested cashout will be sent to your registered address by check. It will take about 1 to 3 weeks before you will receive a check.
 
a* How long does it take to receive my winnings?
>> Please note that it will take about 1 to 3 weeks for you to receive a check. If you would like to know the status of your Cash Out process, please have your reference number ready and contact our customer service. We will investigate it immediately and will get back to you as soon as possible.